Airing out a Frustration with Smart

Pardon if I have not been replying to your texts or returning your phone calls because my SIM is still blocked ever since last Friday.

I thought I lost my phone so I asked Smart to bar all outgoing phone calls from my SIM. Boy! Was I impressed with the quickness they granted my request! The next day (Friday), I was able to retrieve my phone because a kind-hearted soul surrendered my lost phone to the authorities of an establishment. Was I relieved! So I immediately faxed a letter of request (as instructed by the Smart customer representative) to the number they gave me. I faxed once, twice and thrice on the same day because I was having problems faxing page 2 (the photocopy of a valid ID). Anyway, I tried to follow-up in the evening and the rep said to wait for feedback within 24 hours. I did not get feedback.

Saturday, I was just too busy to address my problem.

Sunday came, and still I have not received any acknowledgment of receipt of my fax. I called again and the person said she'll follow-up and told me to wait for another 24 hours to wait for the reply. A text came in after two hours saying that they never received any fax from me!

I knew there was something wrong in the faxing.

So I asked her what other ways I can send my letter of request to unbar the outgoing calls. She said to email. She gave me an email address. I scanned the letter of request and the ID, emailed it to the address she gave. I was quite confident it went through so I logged out my email. Hoping that within 24 hours I will have my phone working already, I didn't follow-up. But Monday came and still no reply. I already followed it up again, and to my frustration, they have not received my email! I tried to email the same letter again and only now that I realize that the mail bounced back to me! So they were really not receiving my emails! I tried faxing the letter again Monday three more times. Still waiting patiently, I was hoping that in 24 hours, I will have my phone working. But no, Tuesday came and still no confirmation. Another follow-up is done and they said they NEVER received any fax from me.

For the nth time, a follow-up is done and the customer rep said that she is already exasperated that they are not getting anything from me. I wonder who's more frustrated. And she finally said that I can do my request by visiting a Smart Wireless Center. [Pulling my hair.] Imagine how I would have felt if I knew that a Smart Wireless Center is just 10 minutes away from my home? But too late they said that, it's already evening.

How frustrating can it get when in 5 days, you are not returning important phone calls, and replying to texts! i do have Chikka access, but how could I do that without a computer?

So guys, until now, my phone is barred from making outgoing calls and sending SMS. Pardon me, and pardon the lousy service of Smart.

REALIZATION: Cellphones are important in official matters. Oh, the timing! Just when there is so much coordination to be done!